Terms & Conditions
Please ensure that you have read the following
terms and conditions carefully before using Meat & Greet; they set out what
you can expect from us and the terms on which you agree to be bound as and when
you place your order.
1. BECOMING A CUSTOMER
1.1 To place an order with us, you must be over 18
years of age, require delivery in our area.
1.2 We reserve the right to decline any order or to
suspend your Account with us at our discretion.
1.3 Our Terms and Conditions will apply when you
place your order.
2. YOUR ACCOUNT
2.1 If you wish, you may set up an online account
with us to make each visit to our website easier. If you do this, you will be
given a user name and a password to use each time you place an order with us.
2.2 You are responsible for all activity on your
account. You should ensure that your username and password are known only to
you and that access to your computer is restricted to prevent any unauthorised
use of your account. You must inform us immediately if you believe your
password has become known to anybody else or has been or may be used in an
unauthorised manner.
2.3 Please ensure that the information you provide
us with is correct and up to date and notify us as soon as possible of any
changes.
2.4 Please ensure that you have read our statement
on our privacy policy.
3. CONTRACT
3.1 This website is operated by Meat & Greet.
Once you have placed an order on the website we will confirm your order by
sending an email to the email address you have provided. This email will list
all products you have ordered, the price and delivery details. This is not an
acceptance by us. A legally binding contract will only arise once we have
completed delivery of the goods to you.
3.2 If you have entered an incorrect email address
and receive no email purchase confirmation and/or any other details are
incorrect then the onus is on you to contact us to amend your details and we
can not be held responsible for the entering of incorrect information or your
email service provider spam filtration.
4. AMENDING OR CANCELLING THE
CONTRACT
4.1 Any
cancellation must be sent to us by email to meatandgreetbse@hotmail.com within
the cut-off time (48 hours prior to delivery.)
4.2 Where you order goods that are unavailable for
any reason, we shall notify you and we will either send a replacement product
with your order, or organise a full refund or a voucher within two working
days.
5. PRICE AND DELIVERY CHARGES
5.1 The price of the goods will be as quoted on the
website at the time you confirm your order by clicking “Checkout” and will be
inclusive of VAT (if applicable) or any other tax and, subject to paragraphs
5.2 and 6 below, delivery.
5.2 The delivery charge applying to your order
shall be set out at the time you checkout. No delivery charge shall be applied
to orders with a value of £20 or more (except during our festive despatch
period 17th December-31st December) each year); orders below that value
shall be subject to a delivery charge of £3.
5.3 If you amend your order prior to the cut off
time to increase the quantity of items already ordered, the price charged for
the additional items will be the price quoted at the time you made the original
order. If, however, you are adding new items to your order, the price charged
will be the price quoted at the time you amend the order. The delivery charge
shall be amended and applied in accordance with paragraph 5.2.
5.4 We will debit the total cost of your order,
including any delivery charge or packaging cost that may be applied, from your
debit or credit card at the time you place your order.
6. DELIVERY
6.1 We will always aim to deliver your order within
the delivery slot requested by you at the time you place your order.
6.2 If nobody is available at the primary delivery
address (nominated by you at the time you place your order) to take delivery of
the order, we will leave your delivery (if already paid for) in a secure place
at address. Meat & Greet expressly disclaims all liability that may arise
in consequence of the delivery being left unattended, including, without
limitation, theft, tampering or contamination, however caused.
6.3 If your delivery is refused or not accepted at
a recipients address, we can not take responsibility for this and can not offer
a free replacement box.
6.4 From time to time delivery may take dditaional
time due to seasonal variations or volume.
6.5 Our free standard delivery is applied to your
order when you have more than £20 worth of full price items in your bag. You
can have both sale or promoted and full price items in your bag but the full
price items must total £20 or more.
7. IF YOU ARE
DISSATISFIED
7.1 We are committed to offering you the very best
service and the very best produce and we guarantee the quality of all goods and
produce you order from us. You must inspect the goods immediately upon delivery
and, in the event that you are dissatisfied in any way with either our service
or the quality of the goods you receive, let us know promptly in emailing:
meatandgreetbse@hotmail.com
7.2 Complaints in respect of service will be
reviewed by our customer services team and we promise to respond to you within
1 working day whenever possible.
7.3 Please therefore retain produce for review, and
we promise to respond to you within 1 working day whenever possible with our
findings.
7.4 Unfortunately, we are unable to accept the
return of any produce delivered to you but, if the goods ordered by you do not
meet your reasonable satisfaction, we may, in our absolute discretion, send you
a full refund to the value of the goods that have fallen short of your
expectations within 3 working days of a complaint being received.
8. WHAT WE WILL NOT BE LIABLE
FOR
8.1 We will not be liable for any indirect or
consequential loss or damage of loss of profits arising out of our supply or
failure to supply the goods to you.
8.2 Nothing in this Agreement shall in any way
limit our liability for death or personal injury resulting from our breach of
contract, tort or negligence nor limit any legal rights you have as a consumer.
8.3 Some of our products may contain traces of nuts
and other allergens. We will ensure that the contents of each box are clearly
listed on our website but it is your responsibility to ensure that you have
read the information. If you require further information on allergens, please
contact us.
8.4 The goods are sold to you on the basis that you
are a consumer therefore we will not be liable for any special losses that you
might suffer using, distribution or reselling the goods as part of a business.
8.5 We shall not be liable for goods once they have
been delivered to the address or secure place stated in your order.
8.6 Our packaging is designed to ensure our produce
reaches you in perfect condition but it is your responsibility to ensure that
all perishable goods are refrigerated as soon as possible upon receipt.
Further, if you or a third party moves, transports or delivers the goods to any
other address following our delivery, we shall not be liable for anything that
that third party might do to the goods or any subsequent deterioration in the
produce
8.7 Due to the nature of certain artisan products
the minimum and maximum weight cannot always be guaranteed. We will not except
liability for under or over weight products, the published price is the unit
price. We will however always endeavour to meet weight expectations.
8.8 Please note that we will do our best to ensure
that access to our website is uninterrupted and that transmission are
error-free but, given the nature of the internet, this is not something that we
are able to guarantee. There may be occasions where access is suspended or
restricted so that we can undertake repairs, maintenance or improvements. We
will keep such occasions to a minimum and endeavour to restore full access as
soon as we can.
9. GENERAL
9.1 These terms and conditions set out the entire
agreement between us. Any failure by us to enforce any of our rights under this
Agreement shall not prejudice our entitlement to rely on any of our rights in
the future.
9.2 We shall not be liable for delays or failures
to perform our obligations if that delay of failure arises from events beyond our
reasonable control.
9.3 We reserve the right to change our website,
policies and terms and conditions at any time but this shall not affect the
terms and conditions prevailing at the time you make a purchase.
9.4 Whilst we take the utmost care to ensure that
all product descriptions, images, information and prices are accurate, we do
not accept any liability for any inaccuracies, errors or omissions. Colour and
shape may vary from those shown on the website.
9.5 This Agreement is governed by the laws or England
and Wales and both parties hereby submit to the exclusive jurisdiction of the
English courts.
10. VOUCHERS & PROMOTIONAL
CODES
10.1 Promotional codes entitle you, at the time of
ordering, to a saving equivalent to the discount advertised at the time.
10.2 Meat & Greet reserves the right to decline
orders where, in its opinion, a promotional code is invalid for the order being
placed.
10.3 Promotional codes cannot be used in
conjunction with any other offers or promotions.
10.4 Some offers are not valid on sale items or
other discounted products.
10.5 Promotional codes have no monetary value and
cannot be exchanged for cash.
10.6 Meat&
Greet are not responsible and have no obligation to honour any promotional
voucher code which is obtained via a third party source such as a Voucher Code
website if the code is not valid
10.7Meat & Greet reserves the right to cancel
or amend the first time shopper offer at any time. Any changes will be posted
within these terms and conditions.
10.8 For any additional information, please contact
usby sending an email to meatandgreet@hotmail.com
11. Weights of products
11.1 Due to the nature of our products being reared
free-range, some product weights may vary slightly at time of products being
supplied. Any changes to weights will be clearly communicated to the customer.
12. Shelf Life
12.1 Meat & Greet will always deliver with the
shelf life of over 3 days on all products once delivered.
13. Age Restriction
13.1 There may be instances where due to
restrictions (legal or otherwise) or practices in relation to a Product, we are
prevented from being able to deliver it to you (for example age- or
country-restricted products such as alcohol). Meat & Greet shall not be
held liable in relation to any Product that we are unable to sell or deliver to
you as a result of such restrictions. Please refer to the Product Description
of your selected Product(s) to see if any restrictions apply. In the event that
a restriction is enforced after you have placed your Order with us, we will do
our utmost to notify you as soon as reasonably practicable.
13.2 If you place an Order for any Products which
are age-restricted, you warrant that you meet the age requirement for that
Product, for example over eighteen (18) years to place an Order for any alcohol
product. It is an offence to buy or attempt to buy age-restricted Products if
you are under age or to purchase such Products for someone else who is under
age.